Shipping and Delivery

Payment and delivery

How do i pay for a Limpkin purchase?

Limpkin offers you several payment options on your purchases. These include: 1. Debit and Credit cards 2. Net Banking 3. Cash on delivery

How safe is it to use your debit/credit card or make an online payment on Limpkin?

We at Limpkin use the 3d secure payment gateway for card payments and the payUmoney payment gateway for net banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Limpkin are processed in an extremely secure environment and there is nothing to worry.

What is the 3d secure password?

The 3d secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the verified by visa password for visa cards or secure code password for master card cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Limpkin. Note: 3-d secure password has been made mandatory by the reserve bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

What does the payUmoney payment gateway do?

The payUmoney payment gateway is one of the largest consumer payment processors in India. It is a state-of the-art payment gateway that protects your account details when you shop on Limpkin by encrypting sensitive information like your card number. It is Verisign secured and validated by payment card industry compliant control code.

What is cash on delivery (cod)?

If you are still uncomfortable making online payments (we understand your concern), you can use our cash on delivery (cod) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. Note: you can only make cod payments in Indian rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, cod is not yet available for all pin codes (but we are working on it).

How do I avail of the cod facility?

When you are entering your payment details at the checkout page, you can click on cash on delivery as the payment method.

Is cod available for delivery to all locations in India?

Due to the limitations of the couriers we use, cod is not yet available for all pin codes in India. During the checkout process, you can use our zip code finder to check if the cod facility is available for your delivery address.

Would I get charged for availing of the cod option?

The cod facility is free for all orders above Rs.1800. For any orders below Rs.1800, there is a flat Rs.50 charge for this service. Note: the cod facility is not available for orders over Rs.4900.

How can I use a discount/coupon code on my order?

When you have clicked on the “place order” button, you are directed to a page where you can redeem any reward points or discount codes. At this page, you can enter the discount code and the respective discount will be applied to your order. You can then proceed to checkout and pay the remaining amount using any other form of payment. Note: only one coupon code can be used on a single order.

What are the terms and conditions for using discount/coupon codes?

Limpkin coupon code terms and conditions: 1. If you do not purchase the qualifying items added to your cart when a coupon code is in effect, the discount will not apply. 2. Coupon codes are limited to one use per customer. 3. Coupon codes cannot be used in conjunction with any other promotion ongoing on limpkin.in at the time of redeeming. 4. Applicable shipping and handling charges are applicable to all orders. 5. If you return any of the items purchased with a coupon, the coupon discount or value will be subtracted from the return credit. 6. If for some reason you are facing trouble using this promotion code or the payment process has failed or been interrupted before you have placed your order successfully, please contact our customer care executives via email (care@limpkin.in) or phone (+91 7019615902) for further assistance. 7. Orders placed using this coupon will be subject to the terms and conditions of limpkin.in found http://www.limpkin.in/terms-conditions.

How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

What is the range of locations to which Limpkin ships their products?

Yes, Limpkin ships throughout India!

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can use the tracking number to track the status of your package on the respective courier company’s website. 1. Aramex - http://www.aramex.com/ 2. FedEx- http://www.fedex.in/ 3. Delhivery- http://www.delhivery.com/ 4. DotZot- http://www.dotzot.in/

What is the estimated delivery time?

We dispatch most orders within 1-4 business days (i.e. excluding Sundays and public holidays). though, we keep 90% of our catalogue in our inventory, certain products need to be sourced directly from the factory itself so that we can live up to our promise of providing fresh, In-fashion designs & products. These products might delay your order. We are pleased to say, 95% of Limpkin orders are delivered within 5 business days from the date of order. We will target to dispatch all orders within 5 days of order date.

My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.

Are there any shipping charges applicable on my order?

No. All shipping is absolutely free for you.

How are items packaged?

We package our products in boxes, which are covered in a waterproof plastic layer. Each individual product is packaged in bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

Does Limpkin ship outside India?

Unfortunately, Limpkin does not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!

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